General Banking Activities of Southeast Bank Limited

Abstract

The internship report on General Banking: A look from Southeast Bank Ltd. as required by the supervisor Mohammad Amzad Hossain, Assistant Professor of School of Business & Economics of United International University. The objective of the study is to study and analyze the General Banking, to identify problem of General Banking and recommend policies to overcome the problems of Southeast Bank, Satmashjid Road Branch. Two types of data are used here, primary and secondary data. Different kind of general bank activity of Southeast bank is discussed here. Here, this internship report is divided into nine chapters. The first chapter of this report is introduction which presents the rational and origin of the study. The second chapter of the study deals with historical background of Southeast Bank and banking sectors of Bangladesh, activities of the bank and vision mission of the Southeast Bank Ltd. The third chapter is about objectives of the study. The fourth chapter is methodology of the report, here the process of data collection, sources of data, scoops and limitations are explained. Chapter fiveis discus abut account opening process and different kinds of accounts details of the bank. General Banking consists of the management of deposit, cash, clearing house, bills, account opening, security instrument handling, customer services, locker facilities and other services of the bank besides Advance and Foreign Trade. Direct customer service center is known as general banking. The sixth chapter is about SME, Retail and Islamic banking of Southeast Bank. The seventh chapter is the study of online banking. Now a day Southeast Bank Ltd. has a great role in online banking sector. Chapter Eight is survey analysis and findings part of the report. Five different questions were in the survey. And the last chapter, chapter nine is the conclusion part of the study. The main findings of the study are follows: Southeast Bank’s loan department is not good enough, loan sanctioning process is very lengthy, the bank has little concern about advertising process etc. Some recommendations of the study are: bank’s loan department should more advance, the bank should fast their loan sanctioning process, and they should more concern about advertising process.