Tab-based Customer Feedback System
Abstract
Customer feedback offers to a company to improving quality of services by their valued
feedback. A company should have a choice to use a number of tools to know what is
happening inside organization. The most common use of a survey system is to measure
customer satisfaction. Customer satisfaction is one of the methods to measures in what
way products or services delivered by an organization to fulfillment of a customer’s
expectation. Satisfaction of customer is matters for an organization because management
has change to improve their quality of product or services and it is possible by getting
customer feedback. It will carry bonus if we get feedback from customer in real time.
Tab-based Customer Feedback Systems is a software tool for businesses to use to gather
valuable customer Insights. With Insights business owner can ask relevant questions that
pertain to their business and get exact reasons as to why a customer had a good or bad
experience. Take this data and use it to make better business decisions.
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- M.Sc Thesis/Project [149]