Tab-based Customer Feedback System
rahman, Md. Moksedur
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Customer feedback offers to a company to improving quality of services by their valued feedback. A company should have a choice to use a number of tools to know what is happening inside organization. The most common use of a survey system is to measure customer satisfaction. Customer satisfaction is one of the methods to measures in what way products or services delivered by an organization to fulfillment of a customer’s expectation. Satisfaction of customer is matters for an organization because management has change to improve their quality of product or services and it is possible by getting customer feedback. It will carry bonus if we get feedback from customer in real time. Tab-based Customer Feedback Systems is a software tool for businesses to use to gather valuable customer Insights. With Insights business owner can ask relevant questions that pertain to their business and get exact reasons as to why a customer had a good or bad experience. Take this data and use it to make better business decisions.
- M.Sc Thesis/Project