An Evaluation of Training Center Service in Dhaka City

Abstract

This study aims at the evaluation of training center service in Dhaka city. The training center is a service giving center or organization. It means a group of people develop their skills by getting training. Some organization develops a training center for custom training to their employee. Dhaka training center provides training related to a specific subject because people can get a specific idea about that subject and develop specific skills & knowledge & improve their capability, and productivity. Organizations focus on the excellence of their employees and for the betterment of performance at work. Training needs analysis, preparation, training, and feedback. By following these processes they providing training on Functional Skills, Business Skills, and Leadership skills. In this report, I include competitor analysis of training centers, dimensions of service quality, market shares, about various training centers like Creative IT, New Horizons (computer learning center), At Computer solution limited, Coders Trust, X Tech computer training. Also, I describe the company overview where I did my internship. Here about the training centers have described every portion they do. As to how they give service to the employees, how they gain market shares, as well as is there any limitation they have. These training centers should follow the dimension of service quality as well as they have to be loyal to their customers/clients who get training from their organization. I mentioned five training centers activity which has different income, different growth, and different customer retention among each other. Many organizations get benefited from these training centers by giving their employees here to take training and get improved their performance.