The practice and Clients’ Perception of Online Banking System in Bangladesh

Abstract

The aim of this report is to evaluate the practice and clients’ perception of the online banking system in Bangladesh. The report delivers a well noted application and utilization of online banking system in Bangladesh and the ways by which some famous commercial banks serve their clients through Online Banking. The report also consists of clients’ perception of the online banking system.

Online banking is provided to automate delivery of new and traditional banking products and services directly to the customers through online (internet) and electronic channels. It has systems that allow customers, individuals or business businesses to access accounts, manage commercial transactions, or get information on financial products and services through a private or private network. Including Internet. Customers access online banking using smart electronic devices using Personal Computer (PC), Personal Digital Assistant (PDA), Automatic Teller Machine (ATM) or touch-tone telephone. Online banking can include ATMs, wire transfers, telephone banking, wire transfers, debit cards, and credit cards. The process is simple: one must log in to your bank's website and follow the instructions. Before one starts online banking, one can take advantage of the recommendations of her preferred bank website. When selecting an online banking service, she will need to use the same business acumen for any transaction. The Internet is a convenient place to find offers on banking products and services. It is often possible to see savings account, credit card, loan, and other financial products and services rates.

The project reports start with the general discussion of the study that includes motivation, objectives, limitations, and significance of the study. Later on, the literature review shares the technical terms to clear the basic concepts of the online banking system to the reader for a better understanding of the study. The following chapter, the methodology of the study, describes the methods and techniques used to prepare the report. Next fourth chapter, analysis, and findings analyze the objectives of the report and share the findings of the practice and clients perception of the online banking system in Bangladesh.

The final chapter includes some suggestions to improve the condition of the online banking system so that clients can enjoy more benefits and banks can improve their services in Bangladesh.