Customers’ Satisfaction of IDLC Finance Limited, Dilkhusha Branch

Abstract

The internship report on IDLC Finance Ltd. reflection of the three month internship experience, observations during this time and a brief overview of one of the most reputed Non-Banking Financial Institutions (NBFI) of Bangladesh. Being an intern in the Consumer division, I got the chance to perceive how the Consumer Division functions with Corporate Division to accomplish targets. Later, I will talk about the different products and services of IDLC finance limited also talk about different department and their basic works. I will also talk about the consumer’s behavior process, SWOT analysis & I will do a survey on customer satisfaction.

In order to highlight the different aspects of the three month internship attachment at the Customer Experience Department (CED), critical analysis of the interactions with different departments as well as a critical analysis of CED and different job responsibilities have been described in different segments of the report. From the close observation of the organization based on the internship, some recommendations have come up that will hopefully help the organization better serve their customers, the banking industry and the economy of the country.