Internship Report on Learning and Development of City Bank Ltd.

Abstract

Training plays a pivotal role in maintaining and enhancing intellectual capital, consequently impacting an organization's overall value. Untrained or inadequately trained employees incur higher support costs compared to well-trained counterparts. This report delves into the "Learning and Development of City Bank Ltd.," one of Bangladesh's leading banks. It is the culmination of my internship experience at the bank, supplemented by a survey to gain real-world insights. City Bank Ltd. is a first-generation private commercial bank and one of the country's oldest commercial banks, initially operating under the name "The City Bank Ltd." The report encompasses various HR practices, including recruitment and selection, training and development, and staffing. The findings indicate that City Bank Ltd. predominantly embraces strategic HR practices. The report presents information gathered about the company's HR practices, along with the analysis. It has also included recommendations based on limited knowledge and experience in the realm of Learning & Development (L&D). Ultimately, the report combines insights into City Bank’s training and development functions and our analysis of factors pertaining to the company's HR procedures.