Mobile Banking Practices in Bangladesh

Abstract

Mobile network operators first came to Bangladesh in 1993 through Advanced Mobile Phone Service (AMPS) technology. Later, Code-Division Multiple Access (CDMA) technology was introduced. Despite being a more recent service in the country, mobile banking has grown in popularity due to the need for adequate traditional banking facilities. This project paper has been created to fulfill the requirement for completing the BBA program. This project paper includes chapters titled introduction, literature review, methodology, analysis and findings, and recommendations and conclusion. This project's main objective is to know Bangladesh's mobile banking practices. A questionnaire was developed to conduct the survey. Primary data were used in this descriptive type of research. Findings highlighted that most respondents (65%) are satisfied with mobile banking services. And they are using the bKash mobile banking service rather than other services like Nagad and Rocket. The use of mobile banking reduces transaction times and expenses. Therefore, understanding mobile banking services will help the different stakeholders of Bangladesh. The findings of this research can be used as input by the policy-makers to create policies that will assure the expansion of this industry. This study serves as a resource for all parties involved. Thus, the research will provide insight and detail into Bangladesh's rapidly increasing mobile banking industry.