General Banking (GB) Activities & Customer Relationship Management (CRM) of United Commercial Bank Limited

Abstract

The flexibility and smooth operation of the banking sector is critical to a country's economic development. Everyone, from the government to the general public, relies on banking to run their economic activity, either directly or indirectly. As a result, in order for a country's financial development to be successful, its banking sector must be very strong.

There are currently 60 scheduled banks in operation in Bangladesh. There are 54 commercial banks (9 foreign and 45 domestic) as well as 6 government banks. Out of the 54 commercial banks in Bangladesh, UCB is one of the most prominent. It all started on June 26th, 1983. Mr. Shahjahan Kabir, UCB Bank's late founder, served as the bank's first chairman.

The primary reason for this report is to describe my job experience at UCBL. This entire report was written based on my personal real-world knowledge while working at the bank. The five chapters are the topic of this report. The first chapter, for example, concentrates on the introduction. The chapter that follows offers an overview of the firm and industry, including the purpose, vision, goods, and services, as well as the bank's strengths, weaknesses, opportunities, and threats. The major section of the report is the literature review, which comprises the report's topic. It includes all of the pertinent information concerning UCB's general banking operations and customer relationship management. The fourth chapter then discusses critical duties.