Evaluation of the Performance of Dhaka Bank Ltd. and its Operation of Card Division

Abstract

Dhaka Bank is a well-organized banking service provider, with a plethora of modern banking opportunities and a strong connection to its people and culture. A group of imaginative businessman buddies, led by a progressive leadership, embarked on a remarkable organizational journey that reflected the speed of innovation on Bangladesh's deepest desires. Dhaka Bank was established as a public limited company under the Companies Act of 1994 on April 6, 1995. On July 5, 1995, the company began banking activities. The report primarily focuses on its card operations. DBL credit card is functioning in the market at the time of this business summary, and it has various pros and downsides. When several significant aspects are taken into account, the efficiency of the DBL Credit Card is not sufficient. Though they're contesting in the market, they're focusing on different elements. All possible attempts were made to focus internship efforts on a single area of study that tries to quantify credit cardholder satisfaction in a descriptive manner using good financial tools and procedures. The study data is being gathered to the greatest degree feasible from the branch time frame. It is hoped that the report will contribute immensely to the future researchers and students as well.