General Banking of Al Arafah Islami Bank Limited

Abstract

Al-Arafah Islami Bank Limited is a commercial bank founded by Bangladesh Bank Limited. It has a broad range of functional activities but in this report, I have covered only the General Banking activities of this bank regarding how their banking activities operate and what are their services. I used different strategies during my research, such as face-to-face interviews, desk work in various departments and the standardized questionnaire to determine customer satisfaction of Al Arafah Islamic bank Ltd. by using statistical methods. The data collected from the survey was then analyzed and interpreted. A variety of outcomes and suggestions have been proposed from the analysis of the survey outcome that can help the company to take the appropriate steps to enhance its service and get more happy customers.