Internship Report on General Banking of Shahjalal Islami Bank Limited

Abstract

The banking sector is the most important sector in the service industry which is the backbone of the national economy. According to the conditions of the internship program as well as the BBA program, I have worked and made a report on Shahjalal Islami Bank Limited (SJIBL). I concentrated on the general banking of SJIBL. We know that SJIBL is one of the leading banks which running operations nationally and internationally. This report is based on both primary and secondary research. My primary research mainly explores the general banking strategy of SJIBL and the feedback of different customer segments regarding that. The first segment of the report covers the origin, background, methodology, and limitation of the report. The second segment of the report provides information about the Islamic banking movement throughout the world and Bangladesh as well. The third segment of the report concentrates on Shahjalal Islamic Bank Limited, with its vision, mission, objective, strategies, core values, brand promises, and organization structure. The next segment of the report highlights the general banking activities done by the organization and the survey I did during my internship period on customer satisfaction of Dhanmondi Branch. This report also includes the findings and recommendations based on the survey as well as my observation and work experience.