General Banking Activities and Customer relationship Management of United Commercial Bank
Rajib, Rafiqul Islam
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The economic development of a nation is very much dependent on the flexible operation and smooth execution of banking sector. Form government to general people everyone is dependent on banking directly or indirectly to run their economic activity. So for the financial development of any country banking sector needs to be very strong. In Bangladesh currently total 60 scheduled banks are running their operation. And among them 54 are commercial bank (9 foreign and 45 local) and 6 are government bank. United Commercial Bank is one of the leading commercial banks among 54 available commercial bank in Bangladesh. it started their journey form the 26th June 1983. The founding chairman of UCB Bank was late Mr. Shahjahan Kabir. According to the company act 1994, it is enlisted in Dhaka Stock exchange on 1986 and in Chittagong stock exchange on 1995. The main purpose of preparing this report is to share my job experience that I learnt form the UCB Bank of Bangladesh. Actually I prepared this report form my practical experience that I gain by doing work at bank. Basically this report covers the five chapter. Among which the first chapter focuses on the introductory part. Then the next chapter covers the company and industry overview which includes mission, vision, products & services and strength, weakness, opportunity and threat of this Bank. Then the main part of the report is the literature review that includes the topic of the report which is all the necessary information about the general banking activities and customer relationship management of UCB Bank. Then the chapter four covers key responsibility that I performed in the bank. Then the final part of this report is the conclusion and key facts that consist of methodology of the report, findings, recommendation, conclusion and reference of the report.
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