Analysis of Dutch-Bangla Bank Ltd & Commercial Banking Industry in Bangladesh: An Internship Experience Perspective

Abstract

This report deals with Dutch-Bangla Bank Limited and commercial banking industry in bank with a view of internship experience perspective. In background of the report current phenomena of banking industry is discussed. Government determines new interest rate of 6% to 9% and its impact may affect very badly. The recent fraudulent activities and bad corporate governance are creating a big question about credibility and accountability of banking industry. In 2020 we can call this year age of Corona. Corona makes negative impact on our economy. To help the country people government made incentive and initiative packages thorough banking channel. Economy, GDP, budget related information situated in this report. Along with economic information the goal of the report is to discuss the banking industry, identify activities of DBBL as a bank and performance of my activities as an intern. There are 62 running banks in Bangladesh so far. Conventional and non-conventional banks operate in our country. Banks spread their activities in full swing after 1971. Recent trend of banks seem very interesting. Banks spread their business activities by mobile banking, agent banking, and merchant banking along with green banking. Most of banks now in growth stage according to product life cycle. Corona Virus directly affects macro and micro economy. Government announces a deficit budget. Government will raise their funds through banking channel. Government will give incentive packages for small and middle businesses through banking channel. Banking industry now totally depend tools of technology. Automation, ATM, mobile banking and cyber-security all of depend on technological based. The political environment seems stable but fraudulent activities with help some political involvement made crisis of credibility. For banking sector where are customer is both buyer and supplier. The biggest treat of banking sector is increasing non-performing loan. The number of bad debts made a liquidity crisis. Dutch-Bangla Bank Limited is one of the leading private banks in Bangladesh. Year by year it operates its business very actively. Positive growth factors of this bank indicates it best position among banks. Last year in 2020 the net profit was 4341 mn in taka. The number of loans and deposits increase to more than 10%. Apart from number of agent banking, ATM, fast track services made this bank top position in banking sector. Then aggressive brand promotion of mobile banking ( ROCKET) makes a better position in banking sector. DBBL has most number of ATMs. DBBL emphasizes on educational sector. They conduct scholarship program for poor and brilliant students. DBBL should focus on health sector also. The pandemic makes a clear sense how much we lag behind from proper heath system. Internship experience is very excited to me. Here I got practical experience of banking daily activities. I worked as an intern at different positions. How to conduct daily activities, how to communicate customers as well as officials etc. are known to me. At Wari branch of DBBL I had to get informal training. The management helps me to introduce banking terms and different types of banking products and services. I contribute in front desk, remittance department and clearance department. Before finishing my internship period the bank manager evaluates me in final access and told where I need to improve. I used my academy knowledge to conduct. Besides I learned new skill development example: Communication skill. One thing is very to clear me that communication skill is the biggest skill in corporate world. In the report some of departmental and personal recommendations listed. Speed of departmental working process, Cash department, behavior and health safety etc, are emphasized more. Besides for my personal development I have to be confident and improve financial terms. The intern report is written when the pandemic spreads. The impact of economy, budget etc. information is given. We hope this situation will improve soon. Our national economy will make prosper again.