Service Processing of Southeast Bank Limited

Abstract

The primary objective of this report was to analyze service processing mechanisms of Southeast Bank Limited. The study focuses on the functions of different sections of SEBL. Secondary data were mainly used to conduct the study. Focus was concentrated on the various types of services provided by this bank and the mechanisms or the processes of providing those services. Various services provided by SEBL include account opening, credit & project financing, customer and corporate loan, and international trade financing. Account closing charge for savings account of SEBL is lower than Al-Arafah Bank Limited. Number of total account opened in 2017 is higher than that of other banks. Number of ATM booths of SEBL is lower than AIBL and EBBL. Therefore, SEBL should increase & improve and take proper maintenance of ATM machines all over the country. Easier ATM service facilities should be established in convenient locations. SEBL have to be more concerned about its internet banking. SEBL can promote its internet banking through magazines, TVs, online portals & social networking sites. SEBL has larger customer base than most other banks. It seems very difficult to give proper services within short time. So, SEBL needs to increase more cash counters for faster customer services.