The Overview of management practice in KITC and team coordination of Client team, Vendor Management, Operations and alternative approach to betterment

Abstract

Kazi IT Center (KITC) Ltd. is an American based multinational company. It is basically a North American owned and operates its Headquarters 60 miles outside of Los Angeles, California. The company’s target to make the life’s of its customer easier through the help of the technology. Their services of the company have helped business owners and other companies complete a wide variety of work like e-commerce, auditing, reporting, and surveillance, administrative tasks. In Bangladesh, Kazi It started their business in 2009 as a call center service. But now they shifted their business from the call center service to other segment of business. Now they are fully operated as a “Property Preservation” company. In 2008 after the world recession, people in USA didn’t survive and most of the property became vacant. These vacant properties are owned/foreclosed by the Banks and those properties are in very bad condition which needed to maintain and preserved. The purpose of the preservation is to maintain the local ordinance of HOA and also make ready the properties to sale. These activities are mostly known as Property Preservation. Basically in 2003, KITC came off his call center business and enter the property preservation segment. They stared their business to real estate sector. KITC works as offshore service provider at the beginning for property preservation firms in USA, it’s finally decided to starts as a new firm. Afterwards on 2015, they started their own property preservation company named Virtuworx. It started operating from Bangladesh representing five fully acquired company in USA who already doing business in this country. Since the business was growing and shifting its model, KITC also launched new departments, teams to escalate its daily activities. New teams and departments has different activities and also distinctive from old one that’s why older one was not fulfilling the expected results. To improvise and keep pace in work KITC organized two different focus group discussions and 12 different and distinctive in depth interviews. By doing such, some major issues has been addressed and started to evaluate those. Few of problems are identified for which the company was struggling. Such as KPI (Key performance indicator), discrepancies related to work pressure, improper job design, missing evaluation process method, absences of research and development, HR and absence of proper training module. Such evaluation helped KITC to improve and identified the issues as well as recommendations were provided for improvement. On the basis of the research, KITC prepared KPI, R&D, HR, new job model and distribution, team coordination module. By this time they also keep track of their business and introduced proved business model and design at the organization.