An Analysis Of Customer Satisfaction In Mutual Trust Bank Limited

Abstract

Mutual trust Bank Limited is renowned bank in this country. It provides all types of business transaction that fulfill the customer. As part of fulfilling the customer needs they offer different types of account. And also offer loans and fixed deposits. They also provide locker system. I worked there as a intern, survey 50 customer that what is their satisfaction level and opinion from this bank services. As a result I found excellent outcomes. In general banking and clearing sector, they input all the details of transaction time to time. They issue pay order and give cheques related this bank and also other bank. All the inputs and cast transaction is run by system and online. Foreign exchange departments play a vital role in this bank. They maintain the relationship between exporters and importers.