Customer Satisfaction at Jamuna Bank Ltd.

Abstract

I have prepared this report to explore customer satisfaction at the Jamuna Bank Limited. I have tried to present all services of Jamuna Bank Limited. I had intension to draw up strategic and effective practices of all services by discovering the strength and weaknesses of Jamuna Bank Limited. In this report, I have presented 3 months’ work experience at Mirpur Branch of Jamuna Bank limited. Jamuna Bank Limited offers many accounts such as Saving Bank Deposits, Current Deposits, Fixed Deposits, Short Term Deposits and Monthly Term Deposit. This bank is trying to achieve their objectives through these services. All kind of deposit will be approved /advised by Head Office. The major strengths of Jamuna Bank Limited are online banking, satisfied customers, transparent and quick decision making diversification of investments etc. Jamuna Bank Limited is providing all services with a high leadership and management position. After finished my intern in this bank, I have found that many customers of JBL have good positive feedback in terms of service quality. Accordingly, we can expect that Jamuna Bank Limited will more focus on their services so that they achieve more popularity in future.