Customer Relationship Management of Telecom Industry in Bangladesh: A hands-on practice through the Robi-Axita Limited

Abstract

The report is to help comprehend the assessment of the Customer Relationship Management System of Robi Axita Limited. Client relationship the board (CRM) is the mix of practices, methodologies and advances that organizations use to oversee and investigate client collaborations and information all through the client lifecycle, with the objective of improving client support connections and aiding client maintenance and driving deals development The fundamental object is to be comfortable with this present reality situation and client association in a business firm. To assess the CRM practices of the Robi Axita Limited is through obtaining new clients and holding the current clients. The information has been gathered by utilizing a particular technique. The wellspring of data on this report can be partitioned into two classes. The essential information will be gathered through talking about casually with office workforce and mentioning objective facts during the time of temporary job and so forth. Some optional data additionally has used to make the report increasingly concrete. Robi Axita Limited is a private limited Outsourcing organization which was established in 2008 under the leadership of Mr. Ashfaqur Rahman who is the CEO and Managing Director of the company. Data Path Limited is a private limited Outsourcing organization operating in Bangladesh working for national and international companies. Data Path focuses on the preservation of traditional values of professionalism and integrity while integrating creativity and innovation through the adoption of modern technological advancements. Robi Axita Limited is the most basic budgetary association for the money related improvement of any country. It gives advance and hypothesis to a considerable number of individuals, firms, and families and besides for certain units of government. It is generally acknowledged this most significant money related organization ought to be modernized and advanced to give legitimate CRM condition since client relationship the executives is pivotal to serving the client better path in the aggressive business field.