Internship Report On “Customer Experience Department of IDLC Finance Limited”

Abstract

The internship report on IDLC finance Limited reflection of the three month internship experience, observations during this time and a brief overview of one of the most reputed Non Banking Financial Institutions ( NBFI) of Bangladesh. As an intern in the CED, I got the chance to perceive how the whole CED functions with corporate divisions to accomplish targets. Later, I will talk about the different products and services of IDLC Finance Ltd. Also talk about different department and their basic works. I will also talk about the SWOT analysis, and as I did some analysis and found some information I also put those in the report so far.

In order to highlight the different aspects of the three month internship attachment at the CED, critical analysis of the interactions with different departments as well as a critical analysis of CED and different job responsibilities have been described in different segments of the report. From the close observation of the organization based on the internship, some recommendations have come up that will hopefully help the organization better serve their customers, the banking industry and the economy of the country.