‘Mystery Shoppers Technique' of AB Bank Limited: A Hands-on Practice through the Operation Department, Motijheel Head office Branch

Abstract

Internship Program is one of the necessities for the students who are going to be graduated from the BBA Program of United International University. I got the opportunity to do my internship from a host organization named ‘AB financial institution restrained. AB bank has its prosperous past, glorious gift, potential future. The timing of my internship period turned into three months. Within the internship length, I discovered about the diverse services supplied with the aid of the financial institution and the corporate culture of that organization. I’ve required via my manager to make a record on Mystery Shoppers technique' of AB Bank: A hands-on practice via the Operation department, Motijheel Head office branch. So, throughout this time I learned that the way to run a workplace. So, at first, all of us know that Bangladesh Bank is a principal bank controlling all different banks. ABBL is one of the first-generation private commercial banks in Bangladesh, was established in 1981 with a vision of becoming a pioneer banking institution of the country and contributes significantly to the growth of the national economy. To have a competitive edge over other superior customer services and upholding the compliances laid down by the authorities in all branches are prerequisites. Keeping this view in mind, ABBL intends to perform a mystery shopping exercise to review branch customer services and compliance involving an external company since E-zone has significant experience and expertise as management consulting arm performing similar assignments in the same industry, AB Bank has awarded the assignment to E-Zone for conducting mystery shopping in AB Bank model branches located in Dhaka City. Banking region is an enormous part of the economic sector that includes 6 kingdom-owned business banks, 39 domestic non-public business banks, 2 government-owned specialized banks, 9 foreign business banks. Banks have some guidelines and a few codes of ethics that they've to observe of their pursuit of profits. AB financial institution has a completely huge variety of offerings which are given to the customers which might be starting account which can be savings, contemporary, deposit and so forth. Then also debit or credit card, SME banking, mobile banking, loan, cash transaction, etc. AB financial institution is the primary ever non-public bank in Bangladesh. AB financial institution is a main personal area financial institution in Bangladesh hooked up on 31 December 1981. This changed into the first joint mission private financial institution in Bangladesh. On 14 November 2007 Bangladesh financial institution authorized the name trade to AB financial institution from Arab Bangladesh financial institution. This financial institution has nicely-installed imaginative and prescient, mission and objectives. They’ve 5 values. They comply with hierarchical organizational layout, which means their selections are taken by way of Chairman, managing director, deputy handling director, and many others. Then those orders must be accompanied by using others. Basically, they set a target that must be fulfilled by others. They deliver offerings to the clients that are establishing an account, like financial savings, modern deposit, FDR, month-to-month deposit scheme and so on. They give loans to the clients that are an auto loan, non-public mortgage home loan and many others. Clients need to use their apps by way of that they are able to test their modern-day account, savings account and so on.