Service Gap Model Analysis in Restaurants Sector: A Study in Dhaka City

Abstract

In our country, Restaurants sector are more popular in day by day. Service quality is main factor to ensure restaurant quality. People are going to restaurant in many reasons as likes, Birthday party, Anniversary party, Get together, Festival and Others event. It is based project report on “Service Gap Model Analysis in Restaurants Sector: A Study in Dhaka City”. This report is a reflection of my experience and learning during my project period as well as my observation and analysis of the restaurants service quality. Across Dhaka city, in more than 15 restaurants have to collected data in different way to submit project report. To conduct a survey on more than 150 participants have submitted answer and uses face to face communication to collected data. To collect the survey result was analyzed by average and percentage systems. This result is representing by graph and table so that information is clearer. In this report, also try to deliver the improvement solution to get survey result and evaluate people’s satisfaction level in restaurant service.