Customer satisfaction on furniture industry

Abstract

This Study is part the Bachelor of Business Administration program. The main objective of the report is to know Customer satisfaction on furniture industry. I used the primary and secondary source of my report. However, mostly the was the secondary sources. Majority of the information gathered from the primary sources, mainly the questionnaire survey. According to the survey it is found that trendy group is not doing any advertising and promotional activities. According to the survey it is found that trendy group delivery their chair order very delay which makes customers dissatisfied. I made my questionnaire to find out if the customers of this sector are happy or unhappy or delight with the service of the furniture companies, but through the company in where I did my internship. And I find the most common problem in our country that is the most of the seller of the products are not so much conscious about what their consumers want or what they need, they just made a product and try to sell it by any means to the customers and if they sell it they become free about it never think about customer satisfaction. And this problem is not only this sectors problem, this is the whole picture of our country.