General Banking of Dutch Bangla Bank Limited

Abstract

The internship report is originated as a partial fulfillment of the bachelor of business administration (BBA) program of United International University. The following internship report is based on practical experience, information taken from DBBL web site, financial report and help of senior officers at the Dutch-Bangla Bank Limited, Ring Road branch, Dhaka. This study selected some major objective to know about the organizational framework of Dutch Bangla Bank Ltd. to present an overview of DBBL. To find out the application of SWOT analysis of Dutch Bangla Bank Ltd. to enhance the recommendation to remove the problems of Dutch Bangle Bank Ltd. during the study period. Dutch Bangla Bank Limited (DBBL) has started its journey with the focus of providing one counter service to clients,. Dutch-Bangla Bank is a commercial private Bank. The Bank started its journey with one branch on July 4, 1996. As part of my under graduation internship program, initially I was officially appointed to work in the ATM Card and Clearings and Fund Transfer division. The report includes the background of the company, description of the CARD and clearings, findings and recommendations based on the experience gathered. The first part of the report discuss the general service offered in the bank and whole process it goes through to serve its customer in a well disciplined manner. I have given my best effort to include all the necessary points in order to give a clear understanding about the General Banking. At first, I have given an introduction about the report, back ground of the report, objectives of the report, methodology, and limitation of the report. After that, I started with the overview of DBBL, its vision, mission, core objectives, and its products and services etc. then I have explained some general banking activities that I have learned during my internship period and account opening processing. I have mentioned the process of credit policy of DBBL, its credit principles, types of credit, classification of loans, ATM card policy, online APPs (Nexus pay), statement collection of DBBL etc. My university is very much supportive that’s why they send my CV to many of bank and company’s all of them DBBL selected me as intern.