Report on Training and Development process of National Bank Ltd.

Abstract

This report provides a study and collected information on “Training and Development Process Of National Bank Limited”. Method of findings and analysis include both primary and secondary data. The method of analysis includes frequency distribution of the collected data. The primary data was collected by face to face conversation with officers and customers and the secondary data was collected from company’s annual reports, website and other yearly reports. This report also includes overview of National Bank Limited, services and products, working experience during the internship period and operation of foreign exchange department of NATIONAL BANK LIMITED. The report also includes the fact that the analysis conducted has limitations. Based on the data, this report finds that most of the customers are satisfied with quality of service provided by the foreign trade department of NATIONAL BANK LIMITED. However, in case of overall environment, service charges, and timeliness, some of the customers were dissatisfied with the service quality of the Foreign Exchange department and but due to some networking error some card holding customers are dissatisfied to NATIONAL BANK LIMITED. NBL should focus on these issues in order to improve their quality of service in Foreign Exchange department and card divisions. A bank’s performance and profit largely depends on its divisions.