Analyzing the consumer satisfaction level and the performance of bKash as a leading MFS company

Abstract

As a Bachelor in Business Administration (BBA) student, it is required to remain attached with an organization for a period of time after completing all the courses. The main purpose is to relate their academic curriculum to practical working atmosphere. The program is known as internship. As a most mandatory part of my graduation, I took the opportunity to complete my internship with one of the largest Mobile Financing Company of our country, bKash Limited. Currently I am working in bKash as a Junior Officer and performed my internship report on “Analyzing the consumer satisfaction level and the performance of bKash as a leading Mobile Financial Service provider”. My academic supervisor Rubaiyat Bin Arif, Asst. Professor - Finance, also approved the topic & allowed me to prepare the report as part of the fulfillment of internship requirement as well as gave me appropriate guidelines time to time.