Credit Business Operation of ACI limited

Abstract

Credit operation is an important task performed by ACI limited where management of credit in an efficient manner plays a pivotal role . The main objective of this report was to find out the credit policies and operations, recognized the problem of Credit Management and to recommend the solution to overcome the problems of ACI Limited. Both primary and secondary sources of data have been used for this purpose. The report is constructed based on six specific chapters. First chapter consists of Introduction part that includes introduction, scope, objectives and limitations of the study. To understand about the organization, Second chapter includes some theoretical organizational overview about the profile of ACI Limited. Third chapter is about the internship experience of mine. Fourth chapter includes some different types of analysis & findings on credit management activities. Fifth chapter includes mythology of the report. Sixth chapter is about recommendations and conclusion on the basis of overall study of the report.

The main findings of the study are as follows: The credit policy is very restrictive. However depending on potentiality of business credit limit has been set and credit days differ in between 30 to 180 days from invoice date. After that period credit department gives reminder and finally legal notice towards clients. After analyzing the overall process it has been observed that there is lack of proper information flow among customers and business management. Credit department and field force workflow process have not yet been properly constructed. Although ACI with their common database stored in SDMS software (Sales Depot Management System) is trying to reduce the miscommunication. IT Infrastructure is generally found to be weak.

Some Recommendations are as follows: Field force and recovery team should have access to the database through portable device which will make the overall recovery and inspection process easier. The credit policy should be more customer friendly in some cases. Documentation problem should be more focused to increase customer efficiency.