Enhancing Business Assurance through Efficient Supply Chain Management at INTERTEK

Abstract

This report presents the major findings and conclusions of the study I conducted during my 6-month internship at Intertek Bangladesh. The internship began on 22nd December, 2024. As a Supply Chain Management student, I worked in the Supply Chain and Sales-Operations department at the company's head office in Dhaka. I sought to explore the intrinsic value of successful supply chain management in fostering consumer confidence in Bangladesh's export-driven economy. Intertek Bangladesh was established in 2000, and it is a major player in the Bangladesh quality assurance landscape. The company's structure, aligned with global quality, safety, and sustainability measures, is specialized, especially in the textile and Ready-Made Garment (RMG) industries. They can achieve this through their ATIC system, which stands for assurance, testing, inspection, and certification. During my internship, I worked across major supply chain functions. I used digital applications, the Global Supply Chain Compliance (GSCC) platform, and Salesforce Lightning, and organized data audits and vendor relationships. I also managed inventory. These instruments were essential for ensuring the smooth execution of audit duties and compliance with the rules. They also provided the customers with a fair picture of their supply networks. This exercise made me understand the prevailing environment of supply chain management within a global corporate environment. Formal communication, time management, and collaboration are just a few of the professional skills I honed. Nonetheless, it must have strategic areas of focus, and this is what I understood during the internship. The company needs to expand its sustainability audit services and hire more programmers to improve employee welfare and reduce workload. Generally, the internship was meaningful. It provided a clear idea of how an excellent supply chain and quality assurance strategies can be used to expand the company's international business. Intertek has remained fast, accurate, and reliable among players in Bangladesh's industrial development. The company has helped target achieving international quality and product integrity in the country.