Internship Report on Operation Consultant of Uber Bangladesh

Abstract

This executive summary provides an overview of the internship report on the operations consultancy role at Uber Bangladesh. The report highlights the key responsibilities, activities, and accomplishments during the internship, along with a reflection on the overall experience. As cities in Bangladesh continue to grow and urbanize, there is a higher demand for convenient transportation options. Ride-sharing services have experienced significant growth in Bangladesh over the past few years. The two prominent ride-sharing platforms in Bangladesh are Uber and Pathao. These services have gained popularity due to their convenience, affordability, and accessibility. The primary objective of this report is to study on operational activities of Uber Bangladesh as well as to analyze and optimize various aspects of Uber's business model, including driver acquisition, supply-demand management, and customer experience. The study of Uber Bangladesh have been focused on evaluating the existing operational processes and procedures employed by Uber in Bangladesh. This could involve analyzing how Uber manages its driver network, ensures passenger safety, handles customer support, manages payments, and optimizes its overall operations. Throughout the study of topic, a comprehensive analysis of Uber's operations in Bangladesh was conducted. This involved studying the local market dynamics, assessing the competitive landscape, SWOT analysis and identifying key challenges faced by the company. Additionally, data-driven research and analysis on internship period at Uber Bangladesh were performed to identify opportunities for growth and improvement. Based on the internship findings, several recommendations are proposed to further enhance Uber Bangladesh's operations. These recommendations include investing in driver training programs, implementing dynamic pricing algorithms, and strengthening the customer support infrastructure. In conclusion, as an intern of operations consultant at Uber Bangladesh was a valuable learning experience that allowed for a comprehensive understanding of the company's operations. The recommendations provided in this report aim to contribute to the continuous improvement and growth of Uber's operations in Bangladesh.