|dc.description.abstract||In the present situation of the banking sector is walking with competitive advantage, inspired way, just like a panorama of a race to reach the leading position of the banking. Most of the bank now concentrates on marketing feasibility to earn and generate opportunity to hold existing to keep loyal customers, as the business humanity believed that loyal customers increase the forthcoming gainful revenue. The report has focused on the wide consumer expectations, perception, and its implementation possibility and general banking for the DBBL to overcome all kinds of customer objections for the service failure and weakness.
First part of this report is based on the introductory part which includes topics like origin, objective, background, limitation of the study. Basically it defines the way and background of the study to prepare the report. The next part of the report highlights a brief background of Dutch Bangla Bank Limited, with their mission, vision, objectives. And also provides a brief summary of all general banking offered by the Dutch Bangla Bank Ltd.
Next part is organized with the descriptions of the tasks done by me during my internship period and a survey based on the services of Panthapath branch and on customer’s satisfaction This report conjointly consists of all the findings of the report given some recommendations so as to enhance clientservice quality still as client satisfaction level primarily based on the observation and work experience during the internship period.||en_US