“FACTORS THAT INFLUENCE EMPLOYEE MOTIVATION AT PRIVATE BANKS IN MOGADISHU, SOMALIA”

Abstract

The purpose of the study was to determine the factors that influence employee motivation in private banks in Mogadishu. The study was guided by the following research questions What are the extrinsic factors that influence the level of employee motivation in private banks What are the intrinsic factors that influence the level of employee motivation in private banks What impact does employee motivation have on the level of employee performance at private banks in Mogadishu A descriptive research design was adopted, with private banks being the focus organization. The populations for the study were employees of private banks since this is the organization under study. The study population comprised a total of 200 employees from various functions. Stratified random sampling technique was used to draw a sample size of 100 respondents. The data collection instrument was a structured questionnaire developed by the researcher, specifically for this study. A set of descriptive statistics including bar graphs and frequency tables were used to present the results of the study. Correlations among the variables were calculated using Statistical Package for Social Scientists (SPSS) version 21. The key findings of the study were that the extrinsic factors affect the achievement aspects of employee motivation and the affiliation motivation as well as the competence motivation. These extrinsic factors include, work condition, pay, fringe benefits and the work environment among others. Furthermore, the extrinsic factors are fundamental in influencing the employee to strive at achieving the set goals by efficiently performing the necessary tasks.

The study also identified several intrinsic factors that influence employee motivation. These included employee achievements, recognition, work itself, responsibility and advancement, salary structure, the level to which the employees feel appreciated, and the employee perception of their jobs among other factors. The study also found that motivation of employee's impacts on the employee performance in the organization which performs a psychological function as well as an instrumental function for the organization. The study also found that motivated workers have the potential to establish a positive work environment which further inspires the level employee commitment to the organization and ultimately enhances productivity. The major conclusions are that employee motivation is a highly sensitive concept which is affected by a multiplicity of factors. Some of these factors are extrinsic in that they emerge from within the organization and are an external imposition on the employee.