Customer Satisfaction on Online Banking Services of Janata Bank Limited.

Abstract

Janata Bank Limited is one of the leading public limited company in Bangladesh. It is the 2nd largest Government-owned bank in our country. In this Digital Bangladesh, the demand for online banking services is high. People nowadays want to finish their work on time. They don’t like to stand on a line for hours to get their services. They like to access their account 24/7 in a day. The topic of my report is Customer Satisfaction in Online Banking Services in Bangladesh. I have worked on the TSC branch for 3 months. I have worked as an assistant to the Principal Officer of TSC branch Mahmud Hossain. Banks play a significant role in economic development in a country. Janata bank also contributes to many socio-economic sectors for the betterment of the country. It has many branches in the rural area in Bangladesh to serve the poor people. Banks give rural people to loan at a low rate of interest. It gives a motivation to the people and they are encouraged to earn their living which also contributes to the country’s economy. Janata Bank also has 4 overseas branches to serve its clients. It has many branches all over the world. They try to help all the customers on time and listen to their complaints so that they can take the necessary steps to reduce their costs. For that, they earn long term customer loyalty because customers are satisfied with their services. Moreover, it contributes to the long-term growth of the bank. As Janata bank always tries to satisfy their customer and give the services on time whenever they need, they have opened many ATM booth all over the country, serving the clients by mobile banking. At first, all the necessary data is gathered in the making of the report from different websites. After the collection of the data, data is placed and aligned to raise the relevancy of the report. Finally, some recommendation is given for the betterment of the bank as they can work on that and become more popular among the people and expand their business throughout the world.