Satisfaction Survey of City Touch Users

Abstract

In this today’s world, customer satisfaction plays an important role. I have tried my best to do a satisfaction survey of CITY TOUCH users”, and I also tried to showing many general operations to The City Bank Limited and also tried to trace the lacking between these operations. A general action of the bank means day to day operations or day to day work of every article which offer integrated banking service. Also shown the influence of these operations to the bank’s profitability. Satisfactory banking service is an abbreviation of all general banking operations. General Banking formation of the cash, management of deposit, bills, clearing house, security instrument handling, account opening, locker facilities and all the other service of the bank except Advance and Foreign Trade. Recently, CBL launched city touch that is known as online banking system. Now all the customers can be handle business banking direct from mobile handset, tab & computer, even it works 24 hours in a day, Seven (7) days in a week. City touch app is quick and easy to use. There are some features of City touch that are manage customer’s card accounts, loan and bank accounts round the clock. Via using apps fund can transfer across all over the Bangladesh. Using app customer can pay mobile phone bills, credit card, bills & utility, tuition fees, etc. instantly. Get services like stop cheque, cheque book request, block the card service etc. Using app can transfer funds all the banks in Bangladesh. Using app can buy domestic air tickets. Now I’m showing brief history of The City Bank Limited, The City Bank Limited founded on 1983 by company act 1912 amendment on 1994 along with the Bangladesh Bank Baking Regulation and Policy Department (BRPD) policies. In before long The City Bank Limited was controlled in Bangladesh by the Phoenix Group. Then take over controlling the Partex BD in 2007. That time The City Bank limited changed their regular operations. At 2007 The City Bank Limited advancement journey was started with the new Managing Director Mr. K. M. Sattar and his created newly management committee. Then all others The City Bank Limited common service division upgraded to GAD (General Admin Division) for support of all other divisions and departments. But after few years MANCOM have decided to fully furnish the general admin with advance administration policies and global standard security system and General Banking Department (GBD) is considered the direct consumers service center. It is the point of starting all the banking activities. It remits funds, issues bank draft, opens new accounts, takes deposits, honor cheque, and paying order etc. Retail banking is also called or known as General Banking. Nowadays The City Bank Ltd. has plays a valuable role in online banking.