General Banking at the Gulshan Branch of Mutual Trust Bank PLC (MTB)

Abstract

The financial sector in Bangladesh is rapidly modernizing, with banking becoming more interconnected and accessible to all departments, making it faster and more convenient.

Mutual Trust Bank Plc, a third-generation private bank in Bangladesh, began operations in 1999 and operates from its Corporate Head Office in Dhaka, managing its financial operations through 158 branches and sub-branch facilities.

This report provides an overview of MTB Gulshan Branch, which includes General Banking and the Advance Department, and its operational environment. In this report, I also detail my three-month internship at MTB Gulshan Branch, outlining my responsibilities and valuable lessons learned from my supervisor, coworkers, and colleagues, as well as the valuable lessons I gained during my time there. I have detailed my experience working with real clients and the challenges I faced during my three months at an organization, five days a week. I have also expressed my understanding of the difference between my expectations and the reality of working for an organization.