Internship Report On “An Overview of Grameen Phone Limited"

Abstract

Grameenphone Limited is one of the leading telecommunication company in Bangladesh that serve largest number of customers. In 2020, Grameenphone Ltd. Earned revenues of BDT 139.6 billion, which is 2.8% annual de-growth. Along with its revenues, there is also an increase in the subscriber during the year, which have grown of 3.4% from the end of the previous year. Although there were unprecedented challenges amidst the COVID-19 pandemic, even after so much, we have achieved several milestones. During this time it has solved multiple regulatory issues. Thus they were successful in managing efficient operations and expanding it all over Bangladesh. Even during this uncertainty that remained due to COVID-19, they were very much committed in utilizing their organizational expertise in creating unique products and services and striving to meet the demand of their customers. They are trying their level best to increase its network coverage as they were spending BDT 4.0 Billion (excluding license & lease) for it. Thus In this, I have given an overview of Grameenphone ltd were I have discussed how GP work as a platform in term is of their core objective, their values, and also their strategy that help them to go beyond with customer’s needs. Moreover, I have done industry analysis on the overall telecom industry so that I can identify the current position of GP in recent times over its competitor. After doing a proper evaluation on the overall performance of Grameenphone limited it have been found that their first priority is their customer and according to their customer choice they change, update and modify the way of doing their business.. At last I have recommended some suggestion to Grameenphone Limited so that they can achieve service excellence as well as can develop their service quality.