Internship Report on General Banking Operations: Internship Experience at Dutch-Bangla Bank Limited

Abstract

This internship report is prepared as partial requirement for the completion of Bachelor of Business Administration (BBA) under the School of Business & Economics (SoBE), United International University. The report is based on my three-month internship at Dutch-Bangla Bank Limited (DBBL), Satmosjid road, Dhanmondi, starting from 9th November to 9th February 2026. The title of the report is titled " Internship Report on General Banking Operations: Internship experience at Dutch-Bangla Bank Limited." The primary goal of this internship was to acquire hands-on knowledge in banking operation and put in practice theoretical concepts that I had learnt in my BBA program in a real-life organizational environment. The study is focused mainly on General Banking Department of DBBL which is considered as the core operational unit of a branch. During my internship, I worked in 6 different functional desks under General Banking, namely Account Opening, Card & Cheque Section, Front Desk, Clearing Cheque, Fund Transfer, and Authorization. Through desk rotation, I got to do hands-on experience in account opening procedures, knowledge your customer, debit card, and cheque book issuance, cheque clearing procedures, bank for electronic funds transfer and fund transfer, preparation of bank statement and certificates, and transaction verification procedures. The report also contains an overview of DBBL, its history, mission, vision, services, operation activities, and industry analysis. It emphasizes the bank's good position regarding the competitive banking industry in our country, especially the technological advancement and customer-based services. Overall, the internship experience has helped me to develop professional skills such as communication, teamwork, customer service, documentation management skills, and awareness of compliance. This hands-on experience has helped me gain a better understanding of banking operations and to prepare myself for future professional challenges in the financial sector.