Branch Banking Operation in CBL

Abstract

The City Bank Ltd is a schedule commercial bank in Bangladesh. The City Bank Ltd. is provided various services to its customers and they are trying to improve over time. The City bank provides different types of services to their customer. Under branch banking The Bank has different service area like customer service department, Operation department, cash division, relationship manager department etc. This report is based on Branch banking of the city bank and it covers details about Branch banking activities of the bank. Branch banking means engaging in banking activities such as accepting deposits or making loans at facilities away from a bank’s principle branch. Services offered by city bank are: different types of accounts, mortgages as well as personal loans, pay order, receiving cheque, take deposit from the customer, making FDR, different types of cards, and so forth. On the other hand one of the important parts of branch banking is to maintain a good relation with the customer and provide best banking service to them. Under branch banking activity City bank always try to provide better facilities to their customers such as City Touch, EQM service and other facility which help the customer to take their service in an easy way. This report is based on Branch banking Activities that is connected to Operation division, General Banking division, RM division, cash department; Business Department etc. the report contains different types of Branch banking activities of City Bank of DSE Nikunja Branch. Under Branch banking, general banking department contain all kinds of deposits, cash, different types of loan, operation activities, different types of card services, public service.