THE ROLE OF WORKFORCE DIVERSITY IN ENHANCING ORGANIZATIONAL CREATIVITY AND INNOVATION AMONG TELECOMMUNICATION SECTOR IN SOMALIA

Abstract

After the civil war, a huge section of Somalia was virtually a blank slate, yet instead of following the developed world's lead, the country jumped to wireless and other modern technology. Since, newer generations of technology are more efficient and cost-effective than older ones, it made perfect sense for the country to reconstruct its telecommunications network using flexible and reasonably affordable Very-small-aperture terminals rather than fixed phone lines. Using a sample of 180 in two Somali telecommunication companies’ employees, in mixed-method core-sectional study we found, centered on a social justice aim. This relates to the moral, ethical, and social obligations that govern attempts to improve the lives of racial, ethnic, and gender minorities. Furthermore, urgent need of linking diversity in the organizational policies and procedures were found, thus, there is luck of providing incentives fairly and gender equality. During this time, there will be continued expansion. The establishment of a stable administration will stimulate the establishment of new enterprises, many of which will require phone and/or internet connection. The government, like many other countries, will have demands in this sector and may become one of the largest consumers of telecommunications. Our findings suggest that managers of diverse organizations must achieve relatively high levels of engagement among members of vulnerable minority race-ethnic groups, diverse job boards, diverse mentorships, and diversity training are all things that must be addressed. Additionally, an inclusion council will be established to acknowledge and support minority referrals and employee diversity. to ensure consistent application of involvement programs across the organization which brings organizational innovation and creativity.