Execution of MIS in BPO Department at Data Path Limited
Uddin, Md. Shihab
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Data-Path limited started in 2008 and is working globally and nationwide. They develop retirement planning, financial planning and other plan statements for their international and nationwide customers. In Data-path, several departments are in charge of different aspects of the plan and work together to serve a complete service. On the other hand, they do not require outside assistance to serve all of their services to their clients. Moreover, they have a department of software development that develops complex software solutions to handle client challenges. Data-path has remarkable position growth as a result of the outsourcing industries. Therefore, client satisfaction has increased in recent years because of their outstanding service. Their professional employee must handle it. The potential to sustain grows due to the high rate of long term customer retention. It is vital to identify specialists in the USA retirement industry because it is such a niche sector. It raises difficulties for everyone who wants to enter this retirement sector or the 401(K) plan. Only a selected few can do so. Moreover, it creates a barrier to specialized abilities gained by a restricted number of companies. Additionally, clients prefer to do their services from the same company where they know their work patterns. The motive of management information system is to assist in the business operation for global and nationwide. If the management information system is inflexible, MIS will have negative impact on global business operation. It delivers all services remotely. The difficulties and scope of changes to make the Management Information System process more complex have been discussed in this report. New ideas and experiments must be tested frequently, and resources are utilized to their total capacity with tremendous success. Nevertheless, keeping the organization’s technological assets in good working order is tricky. Hardware and software must be properly implemented and maintained with licensed regularly. Furthermore, any internet connection or server interruption causes the whole business operations. As an intern, during these three months, I had the opportunity to put myself in a suitable environment and the test. I got the chance to do existing works which I contributed to the division of Business Process Operation through project works. Now I can confidently work with Data-path, one of the best decisions. The primary purpose of BPO is to deliver services to its clients, such as plan administration, project management, and the preparation of plan materials, plan setup/process, and plan evaluation.
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