Analysis of Trust Bank Limited and The Banking Industry of Bangladesh: An Internship Experience Perspective

Abstract

Banking sector is very essential for every nation because it works as a repository of money. Banking industry is linked with economy. Recently due to Covid-19 our economy condition is getting worst. Private sector credit growth and mobile financial service are decreasing. By considering the current status of Bangladesh, the author analyzes the Bangladesh banking industry and Trust Bank Limited and provide some recommendation. If the policy maker and participants of banking industry read this report it will help them to implement new policy. Bangladesh banking industry is in growth stage. Every year, new banks are joining in banking industry and they are monitored by Bangladesh Bank. Banking industry are becoming more competitive day by day because of globalization and technological improvement. Unnecessary intervention can demotivate the banking sector to work smoothly. Commercial banks are trying their level best to give better services to their clients because they are the one following the international banking system. Well reputed business company and depositors are the potential customers for banks therefore, commercial banks cannot charge interest rates according to their wish. Sometimes commercial banks face cash shortage due to increase in demand for loans and so they borrow from Bangladesh Bank. Bangladesh Bank acts as a regulatory body so, during economic crisis they comes forward to support them and guide them. Trust Bank Limited is the first bank in Bangladesh conducted by Bangladesh Army in 1987. Previously they used to provide services only army people but now they target all ranges of customers and offer attractive packages of goods and services to their premium customers. They maintain all protocols and work in discipline manner. TBL already introduced international category products and services to grab the attention of the customers. Previously they did not provide international trade services but now, they offer this service to their clients. Trust Bank need to focus more on advertisements otherwise they will fail to promote their products and services in front of their audience. Trust Bank has opportunity to expand their branches because they are using their assets and liabilities in effective way. Foreign exchange department is very crucial part for any bank. As an intern, I was appointed in this department. Checking discrepancy, sending intimation, updating register book was my daily basis activities that I contributed in this department. I applied both my interpersonal skills and academic knowledge and I was praised with positive compliment by my supervisor and senior officers. I was trained only in this department where I got the opportunity to learn things practically which helps to enrich my skill level. According to author’s personal experience and observations she recommends some suggestions for TBL and for herself. To maintain organization’s standard, TBL should train their employees in all activities and should focus on management system. The author needs to be more open if she wants to do job in future. Overall I would like to say that TBL are working with full dedication which helps them survive in this competitive sector.