Web based incident management

Abstract

Incident management is the principle part of getting a handle on IT service management problems. Basically it is the first step of the process of incident management. An useful incident management most of the time counteract the problems from interrupting business events or impacting other IT services. Fixing problems and getting everything back to normal operations as soon as possible is the main reason of incident management system. It makes the resolution process pleasant and more thorough when all incidents are managed in a thoughtfully way. It also helps and benefits the user to learning the resolution process for future incidents. As a solution of incident management we have designed and developed an application using ASP.NET platform for necessary security and portability reason. We are hopeful and satisfied about the performance of our developed application. The future of this incident management can be farther extended with more features.