Web based incident management
Abstract
Incident management is the principle part of getting a handle on IT service management
problems. Basically it is the first step of the process of incident management. An useful
incident management most of the time counteract the problems from interrupting business
events or impacting other IT services.
Fixing problems and getting everything back to normal operations as soon as possible is
the main reason of incident management system. It makes the resolution process pleasant
and more thorough when all incidents are managed in a thoughtfully way. It also helps
and benefits the user to learning the resolution process for future incidents.
As a solution of incident management we have designed and developed an application
using ASP.NET platform for necessary security and portability reason. We are hopeful
and satisfied about the performance of our developed application. The future of this
incident management can be farther extended with more features.
Collections
- M.Sc Thesis/Project [149]