RESEARCH PAPER ON Impact on Dhaka Metro Rail
Islam, Md. Gazzaly
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In light of an essential study of customer of Dhaka metro rail and other transport proprietor in Dhaka, Bangladesh, this paper assesses the effect of the opening of Dhaka Metro rail in Dhaka city. Nowadays, aggressive situation consumer fulfillment is the main demand of any consuming things. The association should point out not just as fulfilling the customer yet additionally center on the delighting them. It’s a great challenge for the Bangladesh government to take the decision of making metro rail and reducing the traffic congestion problem. We need to find out that the demand of the consumer and what they expect from this project, what problem are facing right now, how much improvement we can see by doing this project. This research is using primary data collection with a questionnaire form, there are 40 respondents’ samples, and tried to find the impact of Dhaka metro railway and customer service satisfaction.