Internship Report On Customer satisfaction in the online medicare service (A case study on Olwel Bd LTD)

Abstract

Internship is must to fulfill academic requirement. This internship report is based on practical experience at Olwel. This report meets with a clear understanding of service quality, customer satisfaction, and online service dimensions. This report consist of major term of service quality and customer satisfaction with different duty and i tried my best to maintain standard of report. Before doing the internship I was very interested to know about the service quality and marketing levels of customer satisfaction activities a service company. Olwel Bangladesh Limited is one of the company which provides treatments on home, ambulances service, medicine delivery, medical test from home. This is a company which has a ideal vision to make hospital service into a comfortable platform. It is a trusted brand for ensuing as a quality service provider. This report is designed based on my real corporate experience and theoretical knowledge. The report is the result of three months working with Olwel BD Ltd.

The objective of this report titled as "Customer satisfaction in the online medicare service". A study of Olwel” is focused actual performance, online service quality, and improving customer satisfaction of Olwel Bangladesh LTD. The company need to focus on developing their service as well as they need to promote their service through the radio, television, poster and outdoor advertising and through other strategies that will help to increase their service sales.

At the end of my Report, I have mentioned the service quality dimensions. There I have also mentioned some recommendations for Olwel about what activities they need to follow to increase their sales. I hope they will be benefited from those recommendations and then overall conclusion is given according to my point of view