Operations Management System at BanglaCAT

Abstract

This report demonstrates the internship experience at BanglaCAT- Large Business Accounts division as a course of BBA program of United International University. This report describes all the learning, experience and conclusions of the internship program while working in BanglaCAT. Working in the Large Business Accounts department at Electric Power System, that's the reason for choosing the topic “Operational Management System at BanglaCAT”. There is an overview of BanglaCAT and the activities of the EPS department. The main purpose of the internship report is to provide meaningful information about the operational aspects of BanglaCAT and its EPS departments. An overview of the internship experience at BanglaCAT is provided in the first section. The second section provides an overview of BanglaCAT's daily activities and how it operates both domestically and internationally. Last but not least, the BanglaCAT EPS department at the Large Business Accounts division and its operations are examined in the discovery and analysis section. My 12-week internship experience and how BanglaCAT's operations function to increase sales, enhance customer service, and establish a positive impression on customers are all summed up in this report.