A Comprehensive Study on the Managerial Strategies and CRG Data Input Project of IDLC Finance Limited

Abstract

IDLC finance limited is a prestigious non-bank financial institution which is continuing its services for over 35 years with its three fully owned subsidiaries entitled IDLC Securities, IDLC Investments Limited, and IDLC asset management limited in the financial institution sector. Its core strengths are reputation and brand image, product portfolio, operational efficiency, and employee empowerment. Core weaknesses are the high cost of funds, too many diversified funds resulting in non-performing loans, and fewer people in liability marketing. Key opportunities are continued liberalization, foreign investment in prospective sectors, and local bank's inefficiency. Lastly, major threats are new NBFI & banks and regularity control of the government. IDLC’s market position is “CASH COW” in the BCG matrix. Some of the key strategies followed by IDLC are – Short term: keeping net interest margins, robust customer service standards, and customer experience department. Medium-term: leveraging the intellectual capital, improving risk grading, and presence of dedicated change management department. Long term: Reshaping its business model, fee-based revenue generation, IDLC Balanced Fund, and restructured structure finance team. Strategies Recommendation: For enhancing performance: Improving credit & collection processes, expanding distribution channels strategically, and diversify funding sources. For Increasing Efficiency: Further investing in personnel, automation of non-value-adding tasks, and improving presence through concerted branding & marketing efforts.For Improving Effectiveness: Undertaking measured business growth, enhancing customer experience, and further strengthening citizenship endeavors.