Assessing training and development need of Banking sector in Bangladesh.

Abstract

This study investigates the critical training and development needs within the banking sector of Bangladesh, a sector undergoing rapid digital transformation and facing evolving regulatory demands. The primary objective was to assess the effectiveness of current training programs, identify significant skill gaps, and understand employee perspectives on organizational support for professional development. Utilizing a quantitative research approach, data were collected via a structured questionnaire from 125 employees across five major banks, representing both public and private ownership models. The findings reveal a strong preference for practical, on-the-job training, yet highlight a concerning reliance on traditional methods with limited adoption of digital learning platforms. A significant skill gap persists, particularly in areas of digital banking, leadership, and financial analysis. While a majority of employees acknowledge the positive impact of training on their performance and career growth, challenges such as a lack of time, irrelevant content, and insufficient organisational investment hinder its full potential. The study concludes that Bangladeshi banks must strategically realign their training initiatives to be more agile, technology-driven, and closely linked to both business objectives and employee career pathways to remain competitive. Recommendations are provided for enhancing training efficacy, infrastructure, and strategic alignment.