Estimating Customer Satisfaction Level of Debit Cardholders of Southeast Bank Limited

Abstract

The principal concern of this report is to discover the customer satisfaction of the ATM cardholder. So the title of the report is “Estimating Customer Satisfaction Level of Debit Cardholders of Southeast Bank Limited”. This report is clear research which depends on both subjective and quantitative information. Thirty (30) respondents have completed organized questioner and meetings. As indicated by the exploration issue, look into system was chosen and in the wake of dissecting the information it is discovered that the client to somewhat disappointed with Southeast Bank Limited (SEBL), despite the fact that there is various inconsistency among them. To expand the customer loyalty Southeast Bank Limited (SEBL) can take various activities like – showing a drive to discard wrong data about SEBL ATM card, broadening web banking and web-based shopping and in particular increment the quantity of ATM corner. This entry level position report will give a restricted thought regarding the consumer loyalty of SEBL alongside my experience and a little presentation of SEBL. Other than this report makes some proposal to improve clients' fulfillment. More or less, SEBL ought to underscore on clients fulfillment substantially more to keep up a smoother client association.