Quality Assurance of Biman Bangladesh and US bangla airlines

Abstract

Nowadays Air transportation is very popular mode of transportation. For air transportation we can easily move from one corner to another corner around the world. Now many airlines exist in our country to provide service and security. These airlines provide different service and security for their passengers in order to obtain the good review. Good review reflects the level of quality. Thus their main objective is to provide the optimum satisfaction level to the passengers. So Biman Bangladesh airlines and US Bangla airlines provide also several qualities of service and security for their passengers. We know that this research paper shows the service and security level of Biman Bangladesh airlines and US Bangla airlines for their passengers. And the main objective is to find out the quality assurance between comparing these two airlines (Biman Bangladesh airlines and US Bangla airlines). Most of the passengers prefer either Biman Bangladesh airlines or US Bangla airlines because the quality of their service and security. This preference varied on passenger’s satisfaction which comes through their comfort. Quality assurance of any airlines depends on the quality of the service, security of the airlines, fare and baggage policy of the route, schedule and duration of flight. It is very important to maintain properly these four factors for any airlines, if they want to satisfy their passengers. To develop a questionnaire from collecting primary data based on passengers preference who travel in Biman Bangladesh airlines or US Bangla airlines. This analysis helps to find out which airlines service and security are better than the other airlines service and security. To find out this result from questionnaire analysis. And questionnaire analysis carries out to passenger’s evaluation. This finding is very important for both airlines because it reduce their weakness gap (if weakness remains).