A Comprehensive Overview of General Banking Activities and Performance Analysis of FSIBL-First Security Islami Bank Limited

Abstract

This report is based on three months’ work experience of mine at First Security Islami Bank Ltd, Rupnagar Branch. It is prepared on A Comprehensive Overview of General Banking Activities and Performance Analysis of FSIBL- First Security Islami Bank Limited. This report will provide a complete idea of it. First Security Islami Bank Ltd was incorporated in Bangladesh on 29th August 1999. FSIBL is an Islamic Bank and have been doing their all activities based on Islamic Shariah. First Security Islami Bank was the first Bank who introduced many new products and services associated with Islamic Shariah. The Head Office of FSIBL is situated at Gulshan Avenue, Dhaka. In this report, I tried to cover the whole process of General Banking based on my experience and the performance analysis of First Security Islami Bank. In the section of General Banking, there are many activities done by the employee to satisfy their customer. In the part of performance analysis, I tried to figure out the ups and downs with the help of graphs, provide some idea of my observation, and the recommendation. As an intern, working in FSIBL has been a valuable and interesting experience for me. This experience has helped me to gather knowledge for my future life, focus on the problems related to this matter and look out for solutions. All the branches of FSIBL are provided with best quality customer service to achieve customer satisfaction. Nowadays modern technology has been evolved in every sphere of life as well as in the banking system. FSIBL is also equipped with the best quality modern technology and provides online communication services.