Employee Turnover In Tourism & Hospitality Industry During Pandemic: A Study Of Bangladesh Perspective

Abstract

The tourism and hospitality industry plays a large role in the development process of Bangladesh. It serves a large number of customers every year with a large amount of revenue and profit within the economy of Bangladesh. The tourism and hospitality industry has become a reliable source of employment for the people of Bangladesh. The industry provides effective training and development to the employees that make the employees more efficient to serve the customers. For this, the industry spent a lot of money and time. The organisations are bound to serve the customers with the maximum effort to attract both inbound and outbound customers. The industry was doing very well in the last few years. But the emergence of COVID-19 in 2019 has brought a curse for all over the world on the lives of people as well as different industries of the world. The virus is so dangerous that it can be transmitted to other people through the minimal communication of human being. For this reason, the maximum countries of the world restricted the movement of people which has brought lockdown and the stop in the activities of different industry and business. Among all the industries, the tourism and hospitality industry has been affected the most. This is because the activities of the industry involve human interaction and movement. The business of the industry of Bangladesh and all over the world are facing the largest amount of loss. For this reason, the organisations of the industry are cutting off the employees and the employees are also leaving the job by own. This kind of employee turnover has affected the industry both economically and physically. The quality of services of the tourism and hospitality organisations has degraded largely which is making the customers dissatisfied. The pandemic of COVID-19 has impacted the industry through employee turnover that is not good for the development of the industry. For this reason, it needs to be recovered as soon as possible.