Browsing by Subject "Service quality"

Now showing items 1-5 of 5

    • CONSUMER PERCEPTION OF RESTAURANT SERVICES: A CASE STUDY IN DHAKA 

      Uzzaman, S.M.Nahiyan (United International University, 2018-10-24)
      The restaurant business is widespread among the major areas of Dhaka metropolitan area and city people more often visits and spends their time with their friends and family. As in Dhaka, there are not a lot of options for ...

    • Customer satisfaction & service quality practice in Mutual Trust Bank Limited 

      Arafat, Mehedi (United International University, 2019-02-19)
      The purpose of this study is to examine the quality of banking service and customer satisfaction at Mutual Trust Bank Limited. Service quality refers to how service is delivered so that customers need are fulfilled and ...

    • Evaluation of Customer Service: A Study on Prime Bank Limited 

      Nurjahan, Natasha (United International University, 2019-01-06)
      For the economic and social development, banks and other financial institutions of a country play an essential and important role. Now the financial system is organized by banks in Bangladesh. Prime Bank limited which is ...

    • Evaluation of Service Quality and Client Management Activities of MIZAN ISLAM & CO 

      Siam, Tahsin Shyraj (United International University, 2023-05-27)
      This report is based on the internship program and the core objective of this report is to evaluate the service quality and client management activities of MIZAN ISLAM & CO. Service quality is a measure of how a service ...

    • Maintaining the Quality of BPO Services at the Quantanite: A Review and Framework 

      Malik, Asfaque (United International University, 2023-07-05)
      Service quality measures how well a company meets consumer expectations in terms of the services it provides. On the other hand, Business Process Outsourcing (BPO) happens when a company outsources entire business functions ...